Privacy Policy

Who operates this website

This website is operated by SPOTPURE CLEANING LTD ("we", "us", "our"), a private limited company registered in Scotland under company number SC893439. Our registered office is 3 Duntreath Crescent, Edinburgh, Scotland, EH16 4BQ.

For any questions about this policy or your information, contact us by email at [email protected].

What information we may collect

We may collect and process the following information:

• Contact form information — such as your name, email address and (if you provide it) phone number.
• Cleaning and property enquiry information you submit voluntarily — such as cleaning type, property type, location, preferred timeframe, approximate property size, key areas needing attention and access notes.
• Organisation or property details you choose to include in your message.
• Technical and usage information — basic information that may be collected if analytics or cookies are in use (see our Cookie Policy).

You do not have to provide more information than you are comfortable sharing to make an enquiry.

How we use your information

We use the information you provide to:

• respond to and discuss your cleaning enquiry;
• understand the property and cleaning scope you are asking about;
• communicate with you about your enquiry; and
• keep appropriate records of enquiries and correspondence.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent — where you submit an enquiry and agree to us using your details to respond.
• Legitimate interests — to respond to enquiries and operate our business in a reasonable way that does not override your rights.
• Legal obligation — where we are required to keep certain records.

How long we keep information

We keep enquiry information for no longer than is reasonably necessary for the purpose it was provided, and in line with any legal or accounting requirements. When it is no longer needed, it will be deleted or securely disposed of.

Sharing your information

We do not sell your information. We may share information only where necessary — for example with service providers who help us operate (such as email or form-handling providers), or where we are required to do so by law. Any such providers are expected to handle information appropriately.

Your rights under UK GDPR

Subject to certain conditions, you have the right to:

• be informed about how your information is used;
• access the personal information we hold about you;
• request correction of inaccurate information;
• request erasure of your information;
• restrict or object to processing;
• request data portability where applicable; and
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at [email protected]. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and analytics

Information about cookies and any analytics used on this website is set out in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated revision date.